Exchanges and Returns

Our returns policy is designed to provide customers with complete confidence when purchasing from our store.

All products are covered by a warranty against manufacturing defects.
We also offer exchanges if you receive an item that differs from the one you ordered.

Faulty or Incorrect Items

If you receive a product with a manufacturing defect or an incorrect item, please contact us within 7 days of receiving your order, providing:

  • Your full name

  • Order number

  • The item concerned

  • A clear description of the issue (photos may be required)

Once we receive your email, your request will be reviewed by our Quality Control team. Authorisation is required before any exchange or refund can be processed.

You may request a replacement for manufacturing defects within 90 days of receiving the product.
Requests made after this period will not be accepted.

Your claim will be reviewed within 7 working days. If the issue is confirmed, you will be offered one of the following options:

  • A full refund of the amount paid

  • A replacement of the same product

  • A similar product of equivalent value

  • A store credit voucher for future purchases

Order Cancellation (Distance Selling Regulations)

In accordance with UK consumer regulations, you have the right to cancel your online purchase within 7 days of receiving your order.

Refund Processing

  • For credit or debit card payments, refunds will be processed within 7 working days after approval.

  • Depending on your card provider, it may take up to 120 days for the funds to appear on your statement, subject to your billing cycle.

  • If a bank transfer refund is required, this will be completed within 10 working days after approval and will only be issued to an account under the same name as the original order.

Important Conditions

Items returned:

  • Without prior notice

  • Outside the specified return period

  • Without original packaging

  • With missing components

  • Or not in their original condition

may be refused and returned to the customer.

If a return is rejected after quality inspection, the item will be sent back and the return shipping cost will be the customer’s responsibility.

Shipping costs for returns, refunds, chargebacks, or exchanges are the responsibility of the customer unless the item is confirmed as faulty or incorrect.